Effective Date: August 19, 2025
At Yogoat Store Online (“we,” “our,” or “us”), we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return & Refund Policy explains how you can return items and request a refund.
1. Returns
- You may return most items within 30 days of delivery for a full refund or exchange, provided the item is unused, in its original packaging, and with all tags attached.
- To initiate a return, please contact our Customer Support at support@yogoatstoreonline.com with your order number and reason for the return.
- Certain items are non-returnable, including:
- Gift cards
- Final sale or clearance items
- Personalized or customized products
2. Refunds
- Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable, except in cases where we shipped the wrong item or the product arrived damaged.
3. Exchanges
- If you wish to exchange an item for a different size, color, or style, please include this information when contacting our Customer Support team.
- Exchanges are subject to product availability.
4. Shipping Returns
- Customers are responsible for return shipping costs unless the item is defective or the wrong product was shipped.
- We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of returned items.
5. Damaged or Defective Items
- If you receive a defective or damaged item, please contact us within 7 days of delivery with a photo of the item.
- We will provide instructions for returning the item and issue a full refund or replacement at no additional cost.
6. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact: